Scottish Braille Press

2a Robertson Avenue 
EH11 1PZ
Tel: 0131 662 4445
Fax: 0131 662 1968


Customer Service

Our dedicated and highly trained team are committed to providing you with an excellent transcription service.

Customer services rep on phoneWe will work closely with you to ensure your requirements are met.

We currently employ around 90 employees with a broad range of experience in providing accessible formats for visually impaired people.

Customer Service Team

We have a dedicated Customer Service team who are available to assist you with your requirements:

  • Shona Hawkes, Customer Service Team Leader 
  • Nicola Moir, Customer Service Co-ordinator
  • A team of six Customer Service staff. 

Our Customer Services team are available to provide quotations on request and can assist you with any queries you may have regarding the provision of alternative formats for visually impaired people.

Email us today with your requirements. 

Complaints Policy

We pride ourselves on the service we provide. However, if for any reason you should wish to make a complaint about an aspect of our service, we have outlined the process you should follow in our complaints policy


We are part of the charity Royal Blind. Royal Blind is led by a Chief Executive and Board.

Meet the Scottish Braille Press managers:


John Donaldson, Head of Operations, Scottish Braille Press

John DonaldsonJohn manages the Scottish Braille Press. He has a background of working for commercial print companies and has an MBA from the University of Edinburgh.


Sandra Wright, Deputy Head of Operations, Scottish Braille Press

Sandra WrightSandra has a strong commercial background, having worked in a number of senior management positions in both commercial and public sectors including manufacturing and enterprise in education, as well as successfully running her own business.  She has a Certificate in International Risk Management.