Work Experience Week: Junjie at Virgin Money

Posted: 22/06/2017 | Education,

Students of the Royal Blind School have been taking part in work experience placements to boost their CVs and gain an insight into the working world.

Junjie sits beside Virgin Money coworkersKeen to pursue a career in finance Royal Blind School student, Junjie, spent his work experience week at Virgin Money’s Edinburgh office where he spent an exciting week with the bank whose mission statement is to ‘make banking better’.

Royal Blind School History teacher and work experience co-ordinator, Rhona Fitzgerald, said the placement had been a ‘fantastic opportunity for Junjie to experience working in a sector-leading financial organisation’.

She said: “Our work experience programme plays a key role in how the pupils prepare for the transition to adulthood. Junjie is keen to pursue a career in finance, so when Virgin Money accepted his application to take part in a work experience placement at their Edinburgh office, he was delighted.

“During his placement, Junjie was able to experience a great range of aspects of working within this kind of organisation, from analysing the customer experience, to legal and facilities departments, as well as how the bank support not-for-profit organisations.

“The week gave him an extremely thorough insight into the workings of Virgin Money and I would like to thank the teams for providing such a full and interesting work schedule.”

Raymond Martin, Customer Insight Specialist, and his colleagues penned the following blog on how Junjie spent his week.

Junjie’s work experience week at Virgin Money

The week started with a tour of our building to provide an introduction and overview of Virgin Money as a business.

Following this, Junjie’s first two days were spent with our Research and Insight team. He learned about the different ways we get feedback from our customers and how we turn this into our ‘Voice of the Customer’ program, which helps to improve experiences for other customers.

Junjie learned how we turn hundreds of thousands of pieces of individual feedback into actionable insight, and about the measures we use to track improvements in customer experience, such as the Net Promoter Score.

Junjie also helped to critique the accessibility of our customer surveys, providing useful feedback and insight that will be used to help shape the way we construct future email surveys. Junjie kindly agreed to test the accessibility of future versions, meaning he will be able to see the results of the improvements he suggested.

On Wednesday, two colleagues from our Digital User Experience team from Newcastle were in the Edinburgh office and spent the day with Junjie. Susan Liu our User Research Lead commented: “Junjie spent a day with us learning about our approach to inclusive design and accessibility within the Virgin Money Digital team.

“We introduced him to the user centred design approach and the developer forum, and he demonstrated how he uses and accesses apps and the internet on his phone via VoiceOver.

“It was very much a two-way learning experience for him and for us. He has an infectious laugh coupled with Scottish charm, and we really enjoyed our time with him.”

On Thursday, Junjie spent time with colleagues from other areas of the business to find out more about what they do. This included the Virgin Money Giving team who support charities, fundraisers, and donors when they use our not-for-profit online donation platform. Junjie also spent time with colleagues from Risk, Legal, Brand and Facilities across the day, getting an insight into each of the different functions.

Junjie’s last half day with us on Friday began with a conference call with one of our Newcastle-based colleagues who also has a vision impairment. This allowed Junjie to hear first-hand how Virgin Money supports her in the workplace. The rest of the morning was spent digging into more of the response data from Customer Research before we presented him with a certificate and a Virgin Money goodie bag to mark the completion of his work experience week.

Junjie is an incredibly quick learner who grasped everything with ease. It was a pleasure to work with him for the week with his great sense of humour, and we would love to have him back with us again.