Scottish War Blinded - Coronavirus Response

The health and wellbeing of the people who benefit from our services – and our staff - is our number one priority. As a result, we reluctantly closed our activity centres in West Lothian and Renfrewshire on Friday 13 March, and on Monday 23 March took the decision to suspend home visits to our members, many of whom are older and have underlying health conditions.

Ways we are able to support veterans with sight loss:

We continue to be committed to providing a lifeline to members of Scottish War Blinded, whilst acting upon Scottish Government advice.  

We will continue to support them to stay connected and safe, as best we can. On an ongoing daily basis, our teams are ensuring that we keep in regular telephone contact with our members.

And we’ll be checking in often, calling our members to let them know we’re at the end of the phone whenever they need a chat and support. Each of our veterans will have a familiar voice at the end of the phone who knows them, knows what they’re interested in, and is able to recognize any concerns, provide emotional support and a listening ear.  

We are working to identify the most vulnerable of our members, to ensure they are prioritized and supported by our team and by our local partners.

We can offer digital support by phone and email. Now, more than ever, help to get connected is so important. Our experts are there to help our veterans get the most from the smartphones, tablets and apps which we provide free of charge. 

Our expert team of Rehabilitation Officers will be chatting through ideas with our members and doing assessments over the phone. Working with our suppliers, we’ll continue to provide veterans with free life changing equipment, although the range may be more limited than usual. We’ll be sending this equipment to their homes, and will talk them through how to get to grips with this specialist equipment which can be a lifeline at home. 

Working Together

For every veteran we support, our team is working to identify what support is now available locally to them, in particular for those who are vulnerable or living alone, and so we’d like to hear from you. This might be to share relevant services available, or update us about services which cannot operate during this time. 

We are particularly keen to identify ways we can support our members access the ordering and delivery of vital supplies, attend vital appointments, and stay well and connected. We know that everyone is toiling to identify new creative ways to support the most vulnerable members of our communities. 

If you’d like to let us know how and where you are working, and how your service or organisation could help our veterans, please get in touch (link to web form) 

Our Head Office team is working remotely, and we’re still at the end of a phone line – you can call us on our usual number - 0131 229 1456 option one

Referrals

We continue to welcome referrals from partners such as yourself, and want to support more veterans with sight loss. We will be visiting any veteran referred to us during this period at their home as soon as we are able and will be providing telephone guidance until we can see them in person. 

We will of course be reviewing how we can best support our community on a daily and weekly basis during these unprecedented times. We’ll be posting updates on our website.