Complaints Policy

We aim to provide high quality service at all times. We recognise that there may be times when we are not able to meet the high standards that are expected of us. If you or your representative wish to make a complaint please read our complaints policy to find out the process. 

Complaints may be made orally or in writing, in person, by telephone, e-mail, fax or letter to any member of our staff. Complaints need not be made to the service that is the subject of the complaint. Any member of staff is able to receive a complaint.